Contact
Contact CareTax
Reach out for product help, billing questions, or account access issues.
Support Email
support@caretax.appBest for billing issues, sign-in problems, or questions about how the product works.
Response Time
Usually within 2 business days
Include the email tied to your account and enough context for us to reproduce the issue.
What to Send Us
- The page or workflow where the problem happened.
- The tax year and state involved.
- A screenshot or exact error message, if available.
- Your account email address.
What Support Can Help With
- Account access and billing issues.
- Questions about how CareTax calculates or stores records.
- Product bugs or incorrect UI behavior.
Outside Our Scope
- Legal or tax advice (we recommend consulting a CPA for that).
- Situation-specific filing decisions. CareTax calculates what you owe. An accountant can review before you file.
- Submitting forms or making payments on your behalf. You stay in control of those.
Helpful Links
Before reaching out, you may also want to review the pricing page, privacy policy, and terms of service.