Contact
Contact CareTax
Reach out for product help, billing questions, or account access issues.
Support Email
support@caretax.appBest for billing issues, sign-in problems, or questions about how the product works.
Response Time
Usually within 2 business days
Include the email tied to your account and enough context for us to reproduce the issue.
What to Send Us
- The page or workflow where the problem happened.
- The tax year and state involved.
- A screenshot or exact error message, if available.
- Your account email address.
What Support Can Help With
- Account access and billing issues.
- Questions about how CareTax calculates or stores records.
- Product bugs or incorrect UI behavior.
What Support Cannot Do
- Give legal or tax advice.
- Tell you what you should file for your specific situation.
- Submit payroll, move money, or file forms on your behalf.
Helpful Links
Before reaching out, you may also want to review the pricing page, privacy policy, and terms of service.